Apology Letter To Customer For Delayed Delivery
Prompt delivery is very important, especially if you want to maintain a good relationship with your clients. But no matter how much we try to prevent making late deliveries, It is still bound to happen every once in a while.
When you fail to deliver within the promised time, it is best you take full responsibility and send an apology letter to your customers. Also, make deliberate efforts to ensure such delays does not occur again.
In this article, you will find sample apology letters that will help turn upset customers into loyal ones.
You may also like to check out: Complaint Letter About Coworker
Sample Apology Letter To Customer For Delay In Delivery #1
Dear Sir/Madam {{Name}},
We would like to express our deepest regret for the delay in shipping your order. The delay has been caused by factors, not under our control; however, we take full responsibility for the delay. This incident has been noted and the necessary measures have been taken so that such incidents will not occur in the future.
We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.
Yours sincerely,
Sample Apology Letter To Client For Delayed Delivery #2
[ Date]
[Name of the recipient]
[Postal Address of the recipient]
[ZIP Code]
[Subject:]
Dear [Recipients Name],
Our company would like to apologize for the late arrival of your order on [date] due to inevitable circumstances.
Our driver got a minor accident on his way and therefore was rushed to the nearby hospital for treatment thereby causing the delay.
We however sent another driver immediately.
Once again kindly accept our sincere apologies and lack of communicating in advance.
We look forward to doing business with you.
Yours Sincerely,
(Your Name)
(Your Job Position)
Sample Apology Letter To Customer For Late Delivery #3
[Address line]
[State, ZIP Code][Letter Date]
[Recipients Name]
[Address line]
[State, ZIP Code][Subject: Normally bold, summarizes the intention of the letter] -Optional-Dear [Recipients Name],
I apologize that you were unable to receive our delivery on time. There was a bit of confusion and a delay in our system, and that caused your package being sent later than it was meant to.
Please accept this voucher which you can use for your next transaction with us. Rest assured that this incident would not happen again.
Thank you for your continuing patronage.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] – Optional –
cc: [Name of copy recipient] – Optional –
Apology Letter To Customer For Delayed Shipment #4
Date [ ]
[Name of the recipient]
[Postal Address of the recipient]
[ZIP Code]
[Subject:]
Dear [Recipients Name],
Thank you so much for your email informing us about the delay. I truly apologize for this.
We were not able to get the required shipping cartons from our vendor due to the strike.
We are in touch with the driver and we have given him the necessary instructions to pass by your office store especially when he is completing his delivery route. Please expect before the close of business today.
Sorry for the inconveniences this delay may have caused you.
We look forward to doing business together in future.
Yours Faithfully
[Your name]
Apology Letter For Delay In Delivery Of Material #5
[Date]
[Name of the recipient]
Dear Ms. Hillocks,
We are aware and very sorry for the delay that occurred on [date] in the delivery of your material. We didn’t expect such event to occur.
We accept and apologize that we have failed to deliver the material you ordered from us on [date]
Ideally this is not our norm and is absolutely not acceptable. We promise that we will get to the root cause of this occurrence right away so as to know the reason for the delayed material delivery.
We greatly assure you our very best services and absolutely look forward to the co-operation you have been giving us as well as the long-term association with us.
Sincerely Yours
[Your name]
Sample Apology Letter To Customer For Delayed Delivery #6
We would like to express our deepest regret for the delay in shipping your order. The delay has been caused by factors not under our control; however, we take full responsibility for the delay. This incident has been noted and the necessary measures have been taken so that such incidents will not occur in the future.
We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.
